At CooperGenomics, our goal is to provide genetic tests and services that help you plan for a healthy family.
We believe everyone should have the option of genetic testing during their family planning journey, regardless of their financial situation.
Our Billing Policy
CooperGenomics accepts all commercial insurance plans. After the insurance claim has been processed, the patient will be responsible for their co-insurance and/or unmet deductible, as dictated by their insurance policy. Once a sample is received at our laboratory, CooperGenomics will determine each patient’s eligibility and benefits and will contact the patient to inform them of any estimated out-of-pocket costs within 2 business days. Unless the patient indicates otherwise (within 24 hours of our initial contact), testing will commence, as ordered by the clinician, and insurance will be billed after the results have been reported. To help make testing accessible to all patients, CooperGenomics is proud to offer CooperAssurance, a patient financial assistance program, for those who qualify.
In support of our commitment to affordable testing, we have developed the CooperAssurance Patient Financial Assistance Program to help make physician-recommended genetic testing accessible to more patients.
The CooperAssurance program covers the following CooperGenomics’ services:
How It Works
After you and your healthcare provider decide that one of CooperGenomics’ services is right for you, you will submit a DNA sample to CooperGenomics for testing.
Your genetic testing results will be sent to your healthcare provider as soon as they are available. CooperGenomics also offers genetic counseling to help you understand your results and what they mean for you.
If you have health insurance, CooperGenomics will submit a claim to your insurance company. You may receive an Explanation of Benefits (EOB) explaining what they covered. This is not a bill.
Your precise out-of-pocket costs will depend on:
- The fraction of the total cost that your insurance covers, which varies by your specific plan
- The amount you have already paid for healthcare expenses this year, and
- The contract status of CooperGenomics with your insurance company
You may be eligible for our flexible payment terms provided through the CooperAssurance Patient Financial Assistance Program. The program offers a variety of payment options including prompt pay discounts, interest free payment terms, and a financial hardship discount.
The CooperAssurance team is comprised of specially trained billing experts who understand the importance of affordable testing and superior service.
We are available Monday through Friday from 9:00am – 5:00pm ET to help you understand the CooperGenomics billing process, answer any questions, and determine if you are eligible for assistance through the CooperAssurance program.